At Culberry Storage, we aim to make storage simple, flexible, and transparent. This policy explains how refunds and cancellations are handled for all storage agreements.

By renting a storage unit with us, you agree to the terms outlined below.

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1. Cancellation Before Move-In

If you need to cancel your booking before your agreed move-in date, please provide at least 48 hours’ notice.

• ✅ Cancellations made with 48 hours’ notice or more — full refund of any pre-paid storage fees.

• ⚠️ Cancellations made within 48 hours — refund may be subject to a small administrative fee.

To cancel, please contact us at:
📧 [email protected]
📞 01903 298271

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2. Notice Period for Vacating (Weekly Plans)

You may cancel your weekly storage plan at any time by giving at least 7 days’ notice in writing or via email.

You are responsible for payment up until the final day of the notice period, or the date the unit is vacated — whichever is later.

Units must be left clean, empty, and unlocked at the end of your agreement.

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3. Refunds for Unused Time

If you are on a weekly or monthly plan and vacate early, a pro-rata refund may be given for any unused full weeks, provided:

• You have given at least 7 days’ notice

• The unit is left clean and empty

• All payments are up to date

Refunds will be processed to the original payment method within 7–10 working days.

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4. Long-Term Prepaid Plans (6 or 12 Months)

If you have prepaid for 6 months or 12 months (or longer), please note:

⚠️ No refunds will be issued for early termination or unused time.
Long-term prepaid plans are offered at a discounted rate, and payments are non-refundable once storage begins.

You may still vacate your unit early, but no partial refund or credit will be applied.

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5. No Refunds in Certain Circumstances

Refunds will not be issued if:

• You vacate without providing notice

• You leave mid-week or mid-month (for partial periods)

• You breach our Terms & Conditions

• The unit is damaged, unclean, or not fully emptied

• You are on a prepaid 6- or 12-month plan

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6. Cancellations by Culberry Storage

We reserve the right to cancel or terminate any agreement due to:

• Non-payment

• Breach of our Terms & Conditions

• Unsafe, hazardous, or prohibited items being stored

• Site safety or operational reasons

In such cases, refunds will be reviewed individually and may be withheld.

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7. How to Request a Refund

To request a refund or cancel your agreement, please contact us with your name, unit size/type, and payment details:

📧 [email protected]
📞 01903 298271